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Survivor's Cove

Terms of Service

Last Update: February 1st 2025

Welcome to Survivor's Cove! Please read these Terms and Conditions (the “Terms”) carefully, as they govern your use of our game server, web store, and any associated services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

1. General Information

About Us

Survivor's Cove is an independently operated server for the game Rust, offering players a variety of in-game features, digital products, and enhancements. Purchases on our web store (the “Webstore”) grant virtual items and benefits in Survivor's Cove's game servers and are not redeemable for real-world goods or services.

Contacting Us

If you have questions or need assistance, you can contact us at support@survivorscove.com. You may also get in touch on our Discord server where we may be more responsive.

2. Use of the Services

Eligibility

  • You may only use the Services if you are at least 16 years old. By using the Services, you confirm that you meet this age requirement.
  • Do not use the Services or make purchases on the Webstore if you account has been banned or suspended. No refunds will be provided for banned accounts, as outlined in our Refund Policy.

Rules of Conduct

While using the Services, you agree:

  • Not to engage in behavior that is abusive, vulgar, hateful, harassing, or otherwise violates the rights of others.
  • Not to cheat, exploit bugs, or otherwise disrupt gameplay for others.
  • Not to use the Webstore for any purpose other than purchasing digital products for personal use.
  • To comply with all applicable laws.

Violation of these rules may result in suspension or termination of your access to the Services. Survivor's Cove's operator(s) reserve the right to suspend or terminate your access to the Services at any time, regardless of your purchase history or account status.

3. Purchases

Nature of Purchases

All purchases made through the Webstore grant you a limited, non-transferable license to use the purchased digital content within Survivor's Cove. These items have no real-world monetary value and cannot be exchanged for real-world currency.

Order Process

  • All sales are final. Please review your order carefully before completing your purchase.
  • You will receive a confirmation email upon completing a purchase. Ensure that your email address is accurate and up-to-date.
  • Please allow up to 24 hours for your purchase to be processed and fulfilled. In most cases, fulfillment is instant. If you do not receive your purchase within this timeframe, please contact us at support@survivorscove.com. Do not file a chargeback with your payment provider before contacting us.
  • Consumable purchases can be redeemed in-game by the player, upon purchase fulfillment.
  • Entitlement purchases will be applied to your player the next time you log on to the game server

Subscriptions

  • Subscriptions may be canceled at any time. If you cancel, you retain access to the benefits for the remainder of the billing period.
  • Survivor's Cove reserves the right to modify subscription terms with prior notice.
  • In some particular cases, such as when a subscription is refunded, you may lose access to the benefits before the end of the billing period

Product Availability

Survivor's Cove reserves the right to modify or discontinue any product at any time. A product, offer or subscription may be removed from the Webstore without notice. In such cases, Survivor's Cove will make a reasonable effort to honor purchases made before the product was removed. If it is not possible to fulfill your purchase, we may issue a refund or compensation at our discretion automatically without you needing to contact us.

4. Refunds

Please consult our Refund Policy for information on refunds. You should treat this policy as an extension of these Terms. Accepting these Terms implies acceptance of the Refund Policy. Please take a moment to review it as it contains important information about what you can expect from us when you purchase digital products from Survivor's Cove.

5. Intellectual Property

All content, logos, graphics, and assets associated with Survivor's Cove are the property of Survivor's Cove or its licensors. You may not copy, reproduce, or redistribute any content without explicit permission.

6. Service Availability & Termination

Survivor's Cove does not guarantee uninterrupted or error-free operation of the game server or Webstore. Maintenance, outages, or unforeseen issues may occur, and we will work to resolve them promptly.

If one or more of our Services are unavailable for an extended period and impact your ability to access purchased content, we may issue refunds or compensation at our discretion. If something goes wrong, we want to make it right.

7. Privacy

Your use of the Services is subject to our Privacy Policy. Please review it for information on how we collect, use, and protect your personal data.

8. Limitation of Liability

To the fullest extent permitted by law, Survivor's Cove is not responsible for any:

  • Loss of virtual items due to bans.
  • Indirect, incidental, or consequential damages arising from your use of the Services.

8. Modifications to These Terms

Survivor's Cove reserves the right to update these Terms at any time. Changes will be effective upon posting to the Webstore or game server. Continued use of the Services constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of the Province of Quebec, Canada. Any disputes will be resolved in the courts located in Quebec.

10. Final Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect. Failure to enforce any provision does not waive our right to do so later.


Thank you for being a part of Survivor's Cove! For any questions or support, contact us at support@survivorscove.com.