Privacy Policy

Last Update: February 1st 2025

Survivor's Cove (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our game server, or make purchases through our Webstore. By using our Services, you agree to the practices described in this policy.

1. Information we collect

We may collect the following types of information:

1.1 Personal Information:

• Account Information: Steam ID (Steam64 ID) and username when you sign in through Steam.
• Purchase Information: Payment details, billing address, purchase history, and associated identifiers (e.g., Invoice ID, Subscription ID).
• Contact Information: Information you provide when contacting support, such as your name and email address.

1.2 Non-Personal Information:

• Usage Data: IP address, browser type, operating system, and interactions with our website.
• Game Server Data: In-game activities, redeemed consumables, and entitlements associated with your account.

1.3 Cookies and Tracking Technologies:

We use cookies to:

• Maintain your session.
• Track website analytics.
• Enhance your user experience (e.g., remembering preferences).

You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain website features.

2. How We Use Your Information

We may use your information to:

• Provide and manage our Services, including processing purchases and delivering digital goods.
• Verify your identity and prevent fraudulent activity.
• Improve our Services through analytics and user feedback.
• Communicate with you about updates, promotions, and support inquiries.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors (e.g., Stripe), hosting platforms, and analytics providers to facilitate our Services.
• Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
• Other Users: Limited information (e.g., in-game username) may be visible to other players in the game server.

4. Your Rights

Depending on your location, you may have the following rights:

4.1 Under the GDPR (for users in the EU/EEA):

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete personal data. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
• Erasure: Request deletion of your personal data, subject to certain conditions.
• Restriction: Request limitations on how we process your personal data.
• Portability: Receive your personal data in a structured, commonly used format.
• Objection: Object to the processing of your personal data for specific purposes (e.g., marketing).

Under CCPA (for California residents):

• Access: Know what personal information we collect, use, and share.
• Deletion: Request deletion of your personal information, subject to exceptions.
• Opt-Out: Opt out of the sale of personal information (though we do not sell personal data).

To exercise your rights, contact us at support@survivorscove.com. Verification of your identity may be required.

For deleting your data, you can do so by deleting your account on the Account page. In order to comply with legal obligations, we may retain certain information even after account deletion (e.g., purchase history). Note that if you want access to your data, you must request it before deleting your account.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard measures to protect your information, including encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

Additionally, the majority of the data we collect is handled by third-party service providers that have been vetted for advanced security practices with certifications. You can learn more about their privacy policies on their respective websites:

• Stripe
• Firebase

7. International Data Transfers

Your data may be processed or stored outside your country of residence, including in Canada and the United States. We ensure that any transfers comply with applicable laws, including GDPR, by using standard contractual clauses or other appropriate safeguards.

Survivor's Cove relies on trusted third-party service providers, including Stripe and Firebase, to process data. These providers comply with GDPR by implementing Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure the security and protection of your data during international transfers.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@survivorscove.com.

This Privacy Policy ensures compliance with GDPR, CCPA, and other applicable privacy laws, while protecting your rights and providing transparency. Thank you for trusting Survivor's Cove.